One page: the production playbook for a live telehealth platform — the three observability layers, the visit-level SLOs clinical users expect, the on-call severity ladder and the crisis-path rule, and how to log everything operationally while keeping patient data out of telemetry and third-party tools, tied to the HIPAA audit-control and breach-clock obligations.
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The handbook · 7 volumes
Fora Soft Video Engineering Handbook
This runbook covers the three observability layers, visit-level SLOs, the severity ladder and how to keep PHI out of telemetry. Our seven-volume handbook covers the systems you observe: Volume 3 on WebRTC and QoE monitoring, Volume 1 on encoding, and Volume 7 on real-time AI pipelines and the compliance rules that shape logging. Written by Nikolay Sapunov, CEO at Fora Soft.
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